Help & FAQ
1. Question: What methods of Payment do you accept?
Answer: Our shopping cart handles UK Credit cards securely via Nochex and PayPal, and overseas cards securely via PayPal. If you have a Nochex or PayPal account, you can of course pay from this account too.
Our shopping cart now handles cheques and post orders.
Cheques are subject to a 5 day clearance before items are shipped. All prices include VAT at 17.5%
We can only send items to the credit card billing address.
2. Question: How long will it take for my items to arrive?
Answer: All products ordered will be shipped out to you within 24 hours of receiving payment (cheques require 5 day clearance).
Postage cost is calculated on weight of goods and packaging.
3. Question: How do I return goods to you?
Answer: We offer a 100% guarantee that if you are in anyway dissatisfied with your items, we will exchange or give a full refund, provided that you return them to us in their original condition and packaging. Please note that we cannot accept hosiery returns if the pack has been opened. These products are excluded from our general returns policy for hygiene reasons and will be indicated with the product info on the website.
These conditions do not affect your statutory rights.
Our return period is 14 days from shipment date, and any returned items must be received by us within this period. When returning please state if you require a replacement or refund on your item. All refunds will be credited back to the original payment method used. We will inform you as soon as this has been processed.
4. Question: What if my goods were faulty?
Answer: In the event of you receiving a faulty item, you should return it to us together with a note explaining what the problem is. Once your item has been received here we will investigate the fault and contact you to agree the most appropriate resolution.
Please Note that we cannot accept liability for any damage caused whilst in transit.
5. Question: I am an international customer how do I return goods?
Answer: Send your returns via an insured tracable method marking your package clearly as RETURNED GOODS to avoid delays at customs. Please retain your shipping documentation so that we can complete your request in the event if the item being lost or damaged in transit.
