Our Terms & Conditions
CANCELLING AN ORDER
Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days of delivery. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.
To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within 14 working days of the date that the items were delivered. We request that you email us at sales@nailz2go.org.uk to tell us that you are returning goods before you send them. 24 hours' advance warning is required for returns.
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
RETURNS POLICY
In the unlikely event that you have to return any products to us you should be aware of the following.
Please email sales@nailz2go.org.uk with any problems. This helps us both have a record of events. We always answer emails in order they are received and as soon as practically possible.
We will gladly credit or refund on unused item which is returned to us within 30 days of purchase in original condition ie unopened. This includes goods ordered in error, unlike most suppliers we will NOT charge a restocking fee for this, most suppliers charge from 15-20% for this.
PLEASE NOTE: We cannot refund or exchange on opened Slimming Pants or Slimming Tubes due to hygene reasons.
If items are returned in a state which makes them unusable then they will be returned back to you and postage costs will be charged. If you return items back we will inspect the items to ensure they are in original condition and telephone or email you to confirm this.
All returned goods must be securely packed and in an unused condition. We suggest you use a service that can provide "proof of delivery". We will not be liable for items lost or damaged in transit back to us.
DAMAGED GOODS
You should inspect the goods when you receive them for any damage. If the package you receive looks like it may be damaged or has been tampered with you should refuse the package or mark the courier's sheet to show this (if you do sign to accept the package).If the goods are found to be damaged prior to delivery to you then we will replace or refund the price paid. If you find any damages you must inform us (preferably immediately on the same day you receive them). We cannot be held responsible for damages reported after 24hrs of receipt.
Your statutory rights are not affected
Remittance Terms: All goods remain the property of us until paid for in full.
